Return & Refund Policy

Last updated: September 2026

1. Our Role as an Affiliate Review Journal

Gorenpho is an independent product review and editorial publication — we do not sell or ship physical products directly. We review and recommend wellness devices and provide links to official brand retailers. All order fulfillment, payment processing, returns, and refund requests are handled directly by the official merchant (e.g. Renpho) where your order was placed.

2. Return Policy for Renpho Eyeris Zen Eye Massager

The Renpho Eyeris Zen Eye Massager is purchased through the official Renpho online store. According to Renpho's published customer policy:

30-Day Money-Back Guarantee: 30-day return window from the date of delivery.
Condition: The item must be returned in good condition with original packaging, cables, and manuals.
1-Year Manufacturer Warranty: Full coverage against mechanical, electrical, or manufacturing defects.
Return Process: Reach out directly to Renpho customer support (via their website or order confirmation email) with your order ID to receive a return merchandise authorization (RMA).

For complete and up-to-date warranty and return information, see our Buyer's Guide or visit the official Renpho store.

3. Refund Timelines

Refunds are processed by the merchant (Renpho). After the return parcel is received and inspected at their warehouse facility, refunds are typically processed within 5–10 business days back to your original payment method.

4. Defective or Damaged Shipments

If your package arrives damaged or defective, please contact Renpho customer support immediately with photographs of the packaging and product. Replacements or prompt troubleshooting are provided under the manufacturer's warranty.

5. Editorial Inquiries

If you have questions about our reviews, editorial methodology, or encounter difficulties navigating to a verified retailer, you are welcome to contact our editorial team at carrol@gorenpho.com.

6. Policy Disclaimers

Third-party retailer terms and return windows are subject to update by the respective seller. Always confirm specific terms on the merchant checkout page prior to completing your purchase.